SUPPORT & FAQ
My Paper World - help for players and parents
CONTACT SUPPORT
Email info@signalspacelab.com with your device model, iOS version, app version and a description of the problem. Please do not send passwords, payment details or personal information about children.
HOW DO I PRINT THE ORIGAMI SHEETS?
Choose A4 or US Letter in Print Settings to match your paper. Keep all printed markings visible and follow the folding instructions in the game.
THE CAMERA OR AR VIEW IS NOT WORKING
Allow camera access in your device settings. Try good, even lighting and keep the printed markings in view. If tracking stops, leave the AR viewer and reopen it. If the problem continues, restart the app and contact us.
HOW DO I RESTORE THE FULL GAME?
Open the Store and choose Restore purchase using the Apple Account that originally bought the unlock. You may be asked to authenticate. If the unlock does not return, contact support.
CAN I PLAY WITHOUT COMPLETING EVERY FOLD?
Print Settings includes an option to disable origami folding requirements for gameplay.
WHAT DOES RESET PROGRESS DO?
Treat Reset Progress as a fresh start for gameplay. It is not a refund or a way to cancel an Apple purchase.